At Sugo, we are committed to providing you with high-quality services that meet your needs and exceed your expectations. However, we understand that things do not always go according to plan, and sometimes cancellations or refunds might be necessary. This policy outlines the circumstances under which you can request a refund or cancel a booking made through client and worker.

Cancellations & :

• No cancelation fees

Refunds:

• No refunds when payment is already made (only for provider subscription)

• No refunds when 2 hours of work has already passed

Dispute Resolution:

If you have any concerns or disagreements regarding your refund or cancellation request, please contact customer support at admin@sugoph.com or call us at +639207982728. We are committed to resolving all issues fairly and amicably.

Important Notes: 

• This Refund and Cancellation Policy applies to all bookings made through the App or Website.

• Handyman reserves the right to modify this policy at any time without prior notice. The latest version of this policy will always be available on the website and mobile app.

• By using the Handyman mobile app, you agree to be bound by this Refund and Cancellation Policy.

We hope this policy clarifies the process for requesting refunds and cancellations on the Handyman app. If you have any questions, please feel free to contact our customer support team.

Sincerely,

Sugo Team